Each gem is packaged in a stuffed box with transparent top, so that the gem can be clearly visible. The name of the gem is written on a label on the box cover. Before shipping, we envelop the box in bubble wrap and put it in a stuffed envelope. The package always includes a technical file and a certificate, if provided. Otherwise, it’s possible to add, upon request and payment, the gemmology certificate released by a Gemmological Institute of America expert.
The jewellery ordered is packaged in a satin bag, enveloped in bubble wrap and put inside a stuffed envelope. The package can be changed into a case and satin ribbon inserted in a box, for 10€ extra. Package colour and sizes depend on the jewellery chosen. Both packages include a sheet with jewellery description and picture.
We generally ship in 2 working days after payment reception. We reserve the right to extend shipping time in case we are away for an exhibition.
Details about costs and time are shown below:
Poste Italiane trackable registered mail, Italy only – 100g weight maximum
price: € 7,00
shipping time: 6 working days
Poste Italiane trackable registered mail, all Europe – 100g weight maximum
price: € 9,50
shipping time: 8/15 working days
Poste Italiane trackable registered mail, rest of the world – 100g weight maximum
price € 15,00
shipping time: 10/20 working days
If the customer asks for it, we can arrange a faster and insured shipping with a courier (i.e. UPS)
To save on shipping costs, the customer can benefit from combined shipping: it is possible to ship more than one item at the same price, if the total weight is 100g maximum
We are not responsible for lost items after shipping.
GOODS RETURN POLICY
Goods must be returned in original condition; they don’t have to be damaged or modified.
We ask for return motivation.
Shipping costs are not refundable.
Shipping costs and customs fees on returned items are in customer’s charge.
Customers are fully responsible for potential customs fees and other fees applied in their Country, as we are not in control of them.
Please note that gems weight and size may vary depending on different scales calibration and measurements.
The real gem colour may be a bit different from pictures, because of computer resolution and lights.